Question 1

Q: How many people can the room occupy?

Accepted Answer

A: Majority of our rooms can sleep 3 people

Question 2

Q: Do you have any family rooms?

Accepted Answer

A: Yes! Our Garden View rooms, Matthew Flinders Apartment & Baudin Unit are suitable for families of 4

*Garden view rooms are recommended for families with young children due to the room configuration.

Question 3

Q: Can I add an extra bed?

Accepted Answer

A: Sorry, no.

Question 4

Q: Do you have any rooms with a kitchen?

Accepted Answer

A: Yes! Our Matthew Flinders Apartment & Baudin Unit are fully self-contained with a kitchen

Question 5

Q: Can I cook in my room?

Accepted Answer

A: Apart from our Matthew Flinders Apartment & Baudin unit, cooking is strictly not allowed.

We do have communal BBQ areas for you to use free of charge.

Question 6

Q: Do you offer flexible check-in & check-out times?

Accepted Answer

A: We do our best to accommodate to all requests and are subjected to availability. Please check with our receptionist when you arrive.

Question 7

Q: Do you have cots & what is the cost?

Accepted Answer

A: Yes we do and they are free of charge but subjected to availability.

*Garden rooms have limited space for a cot.

Question 8

Q: Do you allow pets in the motel?

Accepted Answer

A: Sorry, no unless it is an assistance dog.

Question 9

Q: Do you have a self-laundry room?

Accepted Answer

A: We sure do! Our laundry facilities are coin operated and we provide complimentary detergent.

Question 10

Q: Do I have to bring my own linen?

Accepted Answer

A: Of course not! Our rates are inclusive of all linen, towels & toiletries (shower gel, shampoo & conditioner)

Question 11

Q: What do you mean by Shared Bathroom for Guest House ?

Accepted Answer

A: Guest House rooms do not come with a ensuite. Toilet facilities are located down the hallway from your rooms (only 5 metres away).

*Separate Men & Ladies

Question 12

Q: How far are you from the Penneshaw Ferry Terminal?

Accepted Answer

A: We are a 45 minutes drive from Penneshaw.

Question 13

Q: What is the latest time I can check in?

Accepted Answer

A: We are open till 8:30PM daily, however if you cannot get to us in time or are on a later ferry, please call ahead to advise. There will always be someone here to greet you :)

Question 14

Q: Is there parking?

Accepted Answer

A: Yes, parking spots are right outside your rooms & free!

Question 15

Q: Are there any cafes & restaurant in the area?

Accepted Answer

A: Yes, we are located right on the corner of Dauncey street where all the dining places are. Please check ahead for opening hours as they may change during seasons or ask our receptionist when you get here!

Pssst.. our on-site restaurant will be opening Late Spring.

Question 16

Q: How does payment work?

Accepted Answer

A: We accept MasterCard, Visa and Cash. For all bookings we will hold the given credit card for 1 night rental as guarantee. Full payment is required upon check in.

Question 17

Q: What if I do not have a Credit Card?

Accepted Answer

A: A valid credit card must be provided as guarantee at time of booking.

Question 18

Q: Am I allowed to shorten my stay after I've checked in?

Accepted Answer

A: If you have booked directly with us, guests can advise our receptionist by giving 24 hours in advance notice prior to 2:00pm to shorten the stay.

Question 19

Accepted Answer

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